Frequently asked questions
Find answers to our most common questions below. Can’t find what you’re looking for? Contact us and we’ll be happy to help.
Products & materials
Where are your products made?
All products are designed and crafted in our studio in Vaughan, Canada.
What materials do you use?
Our 3D-printed products are made from high-quality PLA, a biodegradable and non-toxic material derived from renewable resources such as cornstarch or sugarcane.
Are your products safe for children?
Our products are designed primarily for older children and adults (ages 6+). While durable, they are not intended to be used as toys for toddlers and should not be chewed or handled roughly by young children.
How should I care for my product?
To keep your item in its best condition:
- Avoid prolonged exposure to direct sunlight
- Keep away from extreme heat
- Clean gently with a soft cloth or small brush when needed
Shipping
How long does it take to process my order?
Orders are typically prepared and shipped within 2–3 business days after confirmation.
Where do you ship from?
All orders ship from Vaughan, Canada.
How long will my order take to arrive?
Orders within Canada typically arrive within 2–10 business days. Delivery times are estimates and may vary due to carrier delays or seasonal volume.
Where do you ship to?
At this time, we ship within Canada only.
Orders, returns & refunds
Can I change or cancel my order?
If you need to make changes to your order, please contact us within 24 hours of placing it. Once an order has shipped, we are unable to modify or cancel it.
Can I return my order?
Returns are accepted within 5 days of delivery if you are not fully satisfied. To request a return, please contact us through our contact form and include your order number.
How long will my order take to arrive?
Orders within Canada typically arrive within 2–10 business days. Delivery times are estimates and may vary due to carrier delays or seasonal volume.
What are the conditions for a return?
Returned items must:
- Be unused
- Be in their original condition
- Include your name and order number inside the package
Customers are responsible for return shipping costs. Return instructions will be provided once your request is approved.
Can I return a custom or personalized order?
Custom and personalized items are final sale and cannot be returned or refunded.
When will I receive my refund?
Refunds are issued to the original payment method within 7 business days after the returned item has been received and inspected.
What should I do if my order arrives damaged or defective?
Please contact us within 48 hours of delivery with your order number and a photo of the issue. We will arrange a replacement or issue a refund as quickly as possible.